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HP Printer Troubleshooting For Mac

If you are facing issues while printing from your Mac, below-given are the troubleshooting steps for the most common issues. 

* Printer is offline or not responding

  • Make sure that your printer is on, papers are loaded and cartridges are installed. Restart your printer and try to print.
  • If the issue does not resolve, Reset the printing system that may help you in clearing any errors. To reset, follow the given steps: 
    • First of all, click the Apple menu and it will show you a list.  Select System Preferences from the list
    • Then, click Print & Fax
    • In the printers window, right-click anywhere and then click Reset Printing System
    • It will show you the confirmation window, click Reset
    • Now it will If prompted, enter your mac username and password and then click OK. 
  • Check the Printer Connection. Your printer must be connected to the network. 

Network Scanner Error

To resolve this issue, follow the below-given HP Printer Troubleshooting for Mac methods: 

  • Reset the Print System
  • Uninstall and Reinstall the printer driver and software. 
    • Open Finder. 
    • In the menu bar, click Go, click Applications and then open the HP folder. 
    • Click and drag the HP icon folder to the Trash icon. 
    • In the menu bar, click Go, click Go To Folder, type Library/Printers and then click Go. 
    • Right-click the Trash icon and select Empty Trash. Prepare your printer for driver installation. Then, go to hp.com, download your printer driver and then follow the on-screen instructions to install the driver. 
  •  If the issue is not resolved, check your printer connection. Make sure that your printer is properly connected with the system and the network. 

Printer Not Found During Driver Setup 

If your printer is not detected during driver setup on Mac, follow the below-given HP Printer Troubleshooting For Mac steps: 

  • Reset the printing system
  • Uninstall and Reinstall the printer driver and software.
  • Check the printer connection.

 Troubleshoot Wi-Fi printer connection 

1. Restart your devices: 

  • Turn off your printer by using the power button and wait for 10 seconds. 
  • Disconnect the power cord from the printer.
  • Turn off your computer you are trying to print from. 
  • Connect the power cord to the printer and turn it on. 
  • Disconnect the power cord from the router and wait for 10 seconds. 
  • Reconnect the power cord to the router. 
  • Turn on the computer.

2: Connect the printer to the network using the Wireless Setup Wizard or WPS method. 

3: Print a Wireless Network Test Report and then follow the on-screen instructions to troubleshoot wireless connectivity problems. 

Troubleshoot USB Printer Connection 

If the computer is unable to detect your printer over a USB connection, restart the printer and computer and check the cable connection. 

  1. Turn off the computer and printer. Then, disconnect the USB cable.
  2. Check the cable. If it is damaged, you need to replace the cable. 
  3. Connect the cable to a different USB port. The port should be USB 2.0 or greater.
  4. Turn on the computer and then the printer. 
  5. Add the Printer to your device. 

Troubleshoot Ethernet Printer Connection 

If the  computer is unable to detect your printer over an Ethernet Connection, follow the given steps to resolve the issue: 

  1. Disconnect and Reconnect the Ethernet Cable
  2. Print a Network Configuration Page to check the network status. Review the General Information section and make sure that the network status displays as Ready. 
  3. If the issue persists even after following the above steps, service the printer.