HP Printer Troubleshooting for Windows
* Printer not detected during driver installation
If your printer is not found while setting up its software and driver, you may see the following errors on your computer screen:
- Printer not Found
- No Devices Found
- Your Printer could not be found on your wireless network
- Unable to find the printer
To resolve this error, follow the below-given steps for “HP Printer Troubleshooting for Windows”:
1. Uninstall and Reinstall the Printer Driver and Software.
- Go to Control Panel, then Programs and then select Programs and Features.
- Click On Uninstall a Program and it will show you a list of Windows Programs.
- Select your printer driver and right-click on it. Select Uninstall and then click on the Yes button.
- Now, go to hp.com and download the printer driver. Then, install your printer driver by following the on-screen instructions display on your screen.
If the issue continues, follow the next step.
2. Check your printer connection
If your computer is unable to detect your printer over a wireless or wired network, reboot your system, printer and the router. For that, follow the given steps:
- Turn off your printer by pressing its power button.
- Then, disconnect the power cord from the printer and wait for few seconds.
- Now, turn off the computer or a device you are trying to print from.
- After that, connect the power cord to the printer and turn on the printer.
- Now, disconnect the power cord from the wireless router and then wait for 10 seconds.
- Reconnect the power cord to the router and turn it on.
- Lastly, turn on the computer.
In case of a wired connection, check the USB/Ethernet cable and connect it properly to the computer/router. Now, try to print.
Firewall Blocking Driver Install or Printer Function
To resolve this issue, follow the given steps:
* Temporarily Disable the Firewall:
- Download and run HP Print and Scan Doctor.
- Click Networks and then click Troubleshooting Firewalls.
- Now, click the name of any firewall that has an enabled status and then click Disable.
- When all firewalls are disabled, try to install your printer software and driver.
* Configure the Firewall in Windows Defender
If you are using the Windows Defender, follow the given HP Printer Troubleshooting for Windows steps to configure the firewall:
- Unblock HP Programs
- Open the Control Panel.
- Click System and Security.
- Then, click Windows Defender Firewall.
- In the next window, click on Allow an app or feature through Windows Defender Firewall.
- Make sure that all the HP programs are allowed for the type of network you are using.
- To allow the program, click change settings and tick the box that applies to your network.
- Confirm HP Ports have rules to communicate with a computer.
- Create Rules for missing HP Ports
Network Scanner Connection Error
To resolve this issue, follow the given HP Printer Troubleshooting for Windows methods:
- Download and Run the “Print and Scan Doctor”.
- Open it and then click fix scanning to test your scanner.
- Uninstall and Reinstall the printer software.
- Check Windows Image Acquisition Settings to check the communication between the computers and scanners. If the settings are not activated, scanning will fail. For that, follow the given steps:
- In the windows search bar, type View Local Services and open it.
- In the next window of “Services” scroll down the list and find Windows Image Acquisition.
- If the status is running and the start type is automatic, skip to the next step.
- If the status is disabled, right-click WIA and click properties. Click the General tab and select automatic from the startup type dropdown menu and then click start.
- If the issue persists, check the printer network connection. If your printer is not connected to the network, reset the internet connection.
* Printer is Offline Error
If the printer status is offline or cannot connect to the network or computer, follow the below- given HP Printer Troubleshooting for Windows methods.
- Reset the printer.
- Verify that your printer is connected to the network.
- Check the “Use Printer Offline” setting. For that, follow the given steps:
- In the search bar, type Devices and Printers and open it.
- Right-click the printer and see what’s printing.
- Select Printer and clear any selections next to Pause Printing or Use Printer Offline.
- Make sure that the Wi-Fi settings were not changed recently.
- Reset the default print driver.
- Make sure that the correct port is selected.
- Reset the driver configuration in Windows.
- Remove and Reinstall the driver/software.
- Try connecting the printer to another computer.