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HP Printer Troubleshooting for Windows

* Printer not detected during driver installation 

If your printer is not found while setting up its software and driver, you may see the following errors on your computer screen: 

  • Printer not Found
  • No Devices Found
  • Your Printer could not be found on your wireless network
  • Unable to find the printer

To resolve this error, follow the below-given steps for “HP Printer Troubleshooting for Windows”:

1. Uninstall and Reinstall the Printer Driver and Software. 

  • Go to Control Panel, then Programs and then select Programs and Features
  • Click On Uninstall a Program and it will show you a list of Windows Programs. 
  • Select your printer driver and right-click on it. Select Uninstall and then click on the Yes button. 
  • Now, go to hp.com and download the printer driver. Then, install your printer driver by following the on-screen instructions display on your screen. 

If the issue continues, follow the next step. 

2. Check your printer connection 

If your computer is unable to detect your printer over a wireless or wired network, reboot your system, printer and the router. For that, follow the given steps: 

  • Turn off your printer by pressing its power button. 
  • Then, disconnect the power cord from the printer and wait for few seconds. 
  • Now, turn off the computer or a device you are trying to print from. 
  • After that, connect the power cord to the printer and turn on the printer.
  • Now, disconnect the power cord from the wireless router and then wait for 10 seconds. 
  • Reconnect the power cord to the router and turn it on. 
  • Lastly, turn on the computer. 

In case of a wired connection, check the USB/Ethernet cable and connect it properly to the computer/router. Now, try to print. 

Firewall Blocking Driver Install or Printer Function

To resolve this issue, follow the given steps:  

* Temporarily Disable the Firewall: 
    • Download and run HP Print and Scan Doctor. 
    • Click Networks and then click Troubleshooting Firewalls.
    • Now, click the name of any firewall that has an enabled status and then click Disable
    • When all firewalls are disabled, try to install your printer software and driver. 
* Configure the Firewall in Windows Defender 

If you are using the Windows Defender, follow the given HP Printer Troubleshooting for Windows steps to configure the firewall:

  • Unblock HP Programs 
    • Open the Control Panel.
    • Click System and Security.
    • Then, click Windows Defender Firewall.
    • In the next window, click on Allow an app or feature through Windows Defender Firewall.
    • Make sure that all the HP programs are allowed for the type of network you are using. 
    • To allow the program, click change settings and tick the box that applies to your network. 
  • Confirm HP Ports have rules to communicate with a computer. 
  • Create Rules for missing HP Ports 

Network Scanner Connection Error 

To resolve this issue, follow the given HP Printer Troubleshooting for Windows methods: 

  • Download and Run the “Print and Scan Doctor”.
  • Open it and then click fix scanning to test your scanner.
  • Uninstall and Reinstall the printer software.
  • Check Windows Image Acquisition Settings to check the communication between the computers and scanners. If the settings are not activated, scanning will fail. For that, follow the given steps:
    • In the windows search bar, type View Local Services and open it. 
    • In the next window of “Services” scroll down the list and find Windows Image Acquisition
    • If the status is running and the start type is automatic, skip to the next step. 
    • If the status is disabled, right-click WIA and click properties. Click the General tab and select automatic from the startup type dropdown menu and then click start. 
  • If the issue persists, check the printer network connection. If your printer is not connected to the network, reset the internet connection. 

* Printer is Offline Error 

If the printer status is offline or cannot connect to the network or computer, follow the below- given HP Printer Troubleshooting for Windows methods. 

  • Reset the printer. 
  • Verify that your printer is connected to the network. 
  • Check the “Use Printer Offline” setting. For that, follow the given steps: 
    • In the search bar, type Devices and Printers and open it. 
    • Right-click the printer and see what’s printing. 
    • Select Printer and clear any selections next to Pause Printing or Use Printer Offline
  • Make sure that the Wi-Fi settings were not changed recently. 
  • Reset the default print driver.
  • Make sure that the correct port is selected. 
  • Reset the driver configuration in Windows. 
  • Remove and Reinstall the driver/software.
  • Try connecting the printer to another computer.