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HP Printer Troubleshooting

Sometimes users face issues while printing or scanning a page from HP printers. So, follow the below-given HP printer troubleshooting steps to resolve the errors.  

 * Paper Jam Error: 

When the paper jam error displays on the printer control panel, follow the below-given HP Printer Troubleshooting steps to resolve this error.

  • Clear jammed paper from the rear of the printer and the input tray. 
  • Your printer must be placed on a flat surface.
  • Clean the paper rollers inside the printer and then try to print again. 
  • If the issue does not resolve, service the printer. 

 * Print Job Stuck in Queue: 

To resolve this error, follow the given steps:                                       

  • Download and Run the HP Print and Scan Doctor. 
  • Then, double-click the file, click Start and then choose your printer.
  • After that, click Fix Printing to remove all print jobs stuck in a queue, clear the print spooler and fix the issue automatically.  

 * Ink Cartridge Error:

  • Check that the Ink cartridge numbers match your printer and country/region. 
  • Remove the ink cartridge from the printer. Clean the electrical contacts and then reinsert the ink cartridge. 
  • If the issue is not resolved, reset your printer. Turn off your printer and remove the power cord. Wait for 60 seconds and then turn on your printer. 

* Troubleshoot Scanning Issues

  • Remove the fingerprints, smudges, dust on the scanner glass and clean the scanner. 
  • Clean the  Automatic Document Feeder rollers and separator pad to improve the scan quality. 
  • Change the Scan settings to increase resolution, change the color palette or increase the contrast. 
  • If the issue continues, service the printer. 

* Alignment Unsuccessful Error:

If the Alignment Failed or Alignment Unsuccessful shows on the control panel while scanning or printing a page, follow the below-given steps: 

  • Reset the printer. 
  • Evaluate the alignment page.   
  •  If the patterns on the alignment page are faded or missing, check the ink levels and replace any low or empty ink cartridges. 
  • Clean the printhead or ink cartridge to resolve the print quality problems. 
  • Replace the printhead or ink cartridge if your issue is not resolved. 

Firewall Blocking Driver Install or Printer Function:

If your system has a Firewall, then it may block the communication between the printer and the network. To resolve this issue, you need to follow the below-given steps: 

  • Disable Firewall on a temporary basis.

    For that, follow the given steps: 

    •  Download and run HP Print and Scan Doctor.
    • Then, click Networks and then click Troubleshooting Firewalls.
    • Click on the Firewall name that has enabled status and then click Disable. 
    • Once all the firewalls are disabled, try to install your printer driver/software.

  • Configure the firewall in Windows Defender: 

If your system has Windows firewall and you are facing errors, follow the below-given HP Printer Troubleshooting steps: 

    • Unblock HP Programs
    • To communicate with the computer, enable rules to allow HP printer ports. 
    • Create rules for missing HP ports. 

Network Scanner Connection Error 

* Windows: 

  • Download and Run the “Print and Scan Doctor”. Once it opens, click Fix Scanning to test your scanner.
  • Reinstall the printer driver. 
  • Check the Windows Image Acquisition Settings and you need to make sure that the settings are activated.
  • If the issue does not resolve, troubleshoot the printer connection. 

* Mac: 

  • Reset the Print System. For that, follow the given steps: 
    • Click the Apple menu.
    • Then, select System Preferences from the list. 
    •  In the printers window, right-click anywhere and then click Reset Printing System.
    • It will show you the Confirmation window, click Reset. If prompted, enter your Mac Username and Password and then click OK. 
  • Uninstall and Reinstall the printer driver and software. 
  • Check your printer connection.